🛡️ Privacy Policy

1. Introduction

Welcome to SRUTVA - Divine drapes, eternal stories. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store your debit card, credit card, UPI, or banking details on our servers.

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

  • Cookies and Analytics Data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Respond to customer support requests

  • Improve our website, products, and services

  • Send promotional offers (only where permitted)

  • Prevent fraud and enhance website security

  • Comply with applicable legal obligations

4. Sharing of Information

We never sell or rent your personal information.

Your information may be shared only with trusted third parties such as:

  • Shipping and courier partners

  • Payment gateway providers

  • Technology and website service providers

  • Government or legal authorities when required by law

These partners receive only the information necessary to perform their services.

5. Data Security

We use industry-standard security measures, secure servers, and encryption technologies to protect your personal information against unauthorized access, misuse, or disclosure.

Although we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You may disable cookies through your browser settings, although some features of the website may not function properly.

7. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your personal data (subject to legal requirements)

  • Opt out of promotional emails and marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and shipping providers. We are not responsible for the privacy practices of these third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Srutva – Divine Drapes

📧 support@srutvadivinedrapes.com

📞 +91 79726 28130